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disaster recovery

DISASTER DISCOVERY

Everyone talks about being prepared for a catastrophe, but no one expects it to happen to his or her company. Radcom Technologies helps customers protect their businesses with disaster discovery.

Disasters could be due to Mother Nature such as ice storms, tornadoes, and power outages. No matter what type of disaster, a business will have a very difficult time if not prepared properly.

Some companies say they have backup, but unfortunately they leave the backup at the office when a location is destroyed. Many customers use off site backup services, which can be effective until they need to replace a computer server. The down time is what hurts businesses today.

Failures of systems or equipment including a computer server, dial tone, and internet services can be due to a water leak from a water heater or an air conditioning system or it could be a catastrophe like fire or flood.

A disaster can strike at any time. Due to the suddenness of the event, it generally leads to an initial period of uncertainty. If a disaster plan is in place and is set in motion, the initial confusion starts subsiding. Therefore when disaster strikes, it is imperative that there is a sound, tested plan and that a chain of command is clearly established. All employees must understand their roles and who they report to.

Let us consider something like your laptop losing its hard drive. The laptop has become our office. The laptop contains many documents, maybe a soft IP phone, and perhaps a presentation for your next meeting. How long does it take to recover? When will the new hard drive be available? These are questions we ask ourselves and then feel the fear of downtime.

Fault tolerance such as Raid 1, Raid 5, or Raid 6 are options on hardware and off site data backup companies as well as on site tape drives, USB drives, or a data center of your own. Radcom Technologies has a 100% dual writing, dual location hot standby. Our primary virtual server and phone server is in our Dallas office, and our hot standby computer virtual server and phone system is located at our data center in Plano. Radcom has learned a lot through this discovery process, and we are constantly tweaking our plan.

The most important desire is to be in business and available to our clients with the data we need to run our company after the disaster. Radcom Technologies shares what we learn every day with our customers. When it comes to our clients, we equip them with hardware solutions, fault tolerances, redundancies, and backups so our customers will not experience prolonged downtime. Radcom protects our customers by backing up the Toshiba telephone system to our FTP server.

Call on our communications consultants to discuss what we recommend when it comes to business continuity and a plan to stay in business after the unforeseen happens. The following items are areas, which must be considered and communicated:

Resource Management: Resources needed for responding to emergencies, continuing business operations, and communicating during and after an incident should be identified and assessed.

Emergency Response Plan: Plans to protect people, property, and the environment should be prepared. Plans should include evacuation and sheltering.

Business Continuity Plan: A plan that includes recovery strategies to overcome the disruption should be developed.

Information Technology Plan: A plan to recover computer hardware, connectivity, and electronic data to support critical business processes need to be assessed and documented.

Employee Assistance and Support: The business preparedness plan should encourage employees and their families to develop this preparation. Plans should also be created to support the needs of employees following an incident.

Medical Assistance: Employees should be trained in CPR and first aid. Some business have AED and other medical cabilities. Most importantly, everyone should know how to contact 911. Today’s technology does not always allow for emergency services to know exactly where you are located.

Incident Management: A system is needed to define responsibilities and coordinate activities during and following an incident. This situation is where a well-defined chain of command reduces the fear associated with such a circumstance.